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Frequently Searched
Video KYC
Convert more customers with
IDfy’s Video KYC
Our solution provides the smoothest customer onboarding experience to help you convert more customers in the shortest possible time.
IDfy’s Video KYC comes in two modes – agent-assisted and self-serve. The solution is compliant with all major regulators including RBI, SEBI, and IRDAI.
Video KYC Solutions
Convert more customers with
IDfy’s Video KYC
Our solution provides the smoothest customer onboarding experience to help you convert more customers in the shortest possible time.
IDfy’s Video KYC comes in two modes – agent-assisted and self-serve. The solution is compliant with all major regulators including RBI, SEBI, and IRDAI.
How we help convert more customers than anybody else
1.
Pre-call checks
IDfy’s Video KYC has built-in checks before the video call. Checking for network, camera, and microphone access increases the chances of a successful call on the first attempt.
2.
On-call features
IDfy’s VKYC is designed to work even on low bandwidth. It allows text conversations between agents and customers. Has built-in reconnect features in cases of disconnection and auto-saves data for the next sessions.
3.
Post-call features
Intelligent Reviewer Allocation assigns cases to the right reviewer based on language, product, and location. All information is available to the reviewer within 30 seconds of
the call to ensure the most efficient review process.
1.
Pre-call checks
IDfy’s Video KYC has built-in checks before the video call. Checking for network, camera, and microphone access increases the chances of a successful call on the first attempt.
2.
On-call features
IDfy’s VKYC is designed to work even on low bandwidth. It allows text conversations between agents and customers. Has built-in reconnect features in cases of disconnection and auto-saves data for the next sessions.
3.
Post-call features
Intelligent Reviewer Allocation assigns cases to the right reviewer based on language, product, and location. All information is available to the reviewer within 30 seconds of
the call to ensure the most efficient review process.
What makes IDfy’s Video KYC customer-friendly
How IDfy helps you offer the best Video KYC service to your customers
Real-time dashboards
Real-time monitoring of call centre operations and access to key metrics for problem diagnosis
Customer empowerment
End-customers can reconnect, schedule calls, and select language and product preferences.
Agent empowerment
Agents can fix things on-the-fly with features like reconnect, text chat with customers, and data editing
User Access Management
Create agent profiles, roles, and skills to to run operations efficiently
What makes IDfy’s Video KYC customer-friendly
How IDfy helps you offer the best Video KYC service to your customers
Real-time dashboards
Real-time monitoring of call centre operations and access to key metrics for problem diagnosis
Customer empowerment
End-customers can reconnect, schedule calls, and select language and product preferences.
Agent empowerment
Agents can fix things on-the-fly with features like reconnect, text chat with customers, and data editing
User Access Management
Create agent profiles, roles, and skills to to run operations efficiently
What makes IDfy’s Video KYC enterprise-friendly
What makes IDfy’s Video KYC the best option for large enterprises
Flexibility
Single integration for different journeys based on risk profile, customer type, region etc.
Auto scalability
IDfy’s VKYC platform automatically scales up or down infrastructure availability to handle sudden spikes in customer volume
Data security
Meets security expectations as per RBI guidelines - encrypting of data, purging of data, modes are available for enabling these
Cloud-agnostic
IDfy’s VKYC is available on GCP, AWS, and Azure
What makes IDfy’s Video KYC enterprise-friendly
What makes IDfy’s Video KYC the best option for large enterprises
Flexibility
Single integration for different journeys based on risk profile, customer type, region etc.
Auto scalability
IDfy’s VKYC platform automatically scales up or down infrastructure availability to handle sudden spikes in customer volume
Data security
Meets security expectations as per RBI guidelines - encrypting of data, purging of data, modes are available for enabling these
Cloud-agnostic
IDfy’s VKYC is available on GCP, AWS, and Azure
Some of the best in the business trust us!
Some of the best in the business trust us!
3 reasons why you need IDfy’s Video KYC
Convert more customers
- 90% customer conversions
- Customer empowerment tools
- Low bandwidth connectivity
- Intelligent call routing
Continuously improve operational efficiency
- Live dashboard monitoring
- Problem diagnostics and troubleshooting
Continuously improve operational efficiency
- Live dashboard monitoring
- Problem diagnostics and troubleshooting
Stay compliant and audit-ready
- Meets all compliance requirements
- Customisable for different regulatory authorities
- All records maintained and stored for audit
Here’s the Ultimate Guide to 90%+ Conversions with Video KYC
Get in touch with us to set up your journey!
